Refund & Return Policy – Maheshwari Silk
We aim to deliver quality products and ensure customer satisfaction. Please read our policy carefully:
1. Eligibility for Returns
Returns are accepted only if the product delivered is damaged or incorrect.
Requests must be raised within 3 days of receiving the order.
Items must be unused, unwashed, and in their original packaging with tags intact.
2. Non-Returnable Items
Customized or made-to-order sarees and suits.
Products purchased during sale or clearance.
Slight weaving irregularities or color differences due to lighting/camera.
3. Refunds
Once the return is approved, refunds will be processed to your original payment method within 7–10 business days.
For COD orders, refunds will be issued via store credit or bank transfer.
4. Exchanges
At present, we do not offer direct exchanges. You may place a new order after refund confirmation.
5. Return Shipping
Customers are responsible for shipping the product back unless the error is from our side (wrong/damaged item).